Magnifying Glasses and Customer Service

Ever have one of those conversations with your kids that is really just an exercise in frustration, like when a 3 year old corrects YOUR pronunciation on something ("no, Dad, it's not a magnifying glass, it's a fragamack")? I had that exact same feeling recently when trying to correct an online order. Below is the transcript.

Me: Hello. I just noticed that the item I ordered got shipped.
Outsourced Customer Support Representative (aka OCSR): That is correct sir.
Me: But I called yesterday and cancelled the order.
OCSR: Ah, let me confirm that.
[MUSIC PLAYS IN BACKGROUND]
OCSR: Sir, it appears that your cancellation did not go through.
Me: That's odd. I talked to someone on the phone and they said it was cancelled.
OCSR: Yes, but there appears to have been a problem with the order.
Me: Oh. I wasn't aware of that.
OCSR: Yes, sir. The item you ordered is out of stock. We could not fulfill the original order.
Me: .... I'm sorry, that doesn't make any sense. Why would I care if it was out of stock. I cancelled it because I put in the wrong shipping address and you wouldn't let me change it.
OCSR: [clearly reading from script] Sir, Company X dot com values it's customers above all else. Unfortunately, we could not change the shipping address because the item was out of stock.
Me: Ok, so then why did it ship if was out of stock? And after I supposedly cancelled it.
OCSR: [continuing to read from script] I apologize for any inconvenience this may have caused you. We can not guarantee stock on any item, as web based sales can deplete stock faster than our system can update the status online... Company X dot com values it's customers above all else.
Me: [clearly agitated]: that's fine. I understand that. What I don't understand is why an order for an item supposedly out of stock doesn't get cancelled and then ships anyway.
OCSR: Please hold while I look into this.
[MUSIC PLAYS IN BACKGROUND]
OCSR: Sir, thank you for waiting. I did some research and it looks like there was a problem with your credit card. That is why we could not ship the item to you.
Me: My credit card? I've used it dozens of time with your site. What does that have to do with anything?
OCSR: [long pause] I apologize for any inconvenience this may have caused you. I've reviewed your account and the shipping address for the order did not match the billing address of your credit card.
Me: [voice raised] What?!? Even IF that was a problem, shouldn't you have just cancelled my order at that time? Or at least let me switch the shipping address?
OCSR: Not if the item is out of stock, sir. We can not ship items that we do not have in stock.
Me: [sputtering] But, but it wasn't. You shipped it anyway. To the wrong address.
OCSR: [reading from script again] I apologize for any inconvenience this may have caused you. Company X dot com values it's customers above all else. At this time, I can offer you a $5 credit for your troubles.
Me: [clearly desperate for any resolution] really? Great, fine, I'll take it.
OSCR: You'll receive the credit shortly on the card that the item was purchased with.
Me: Yes, but I thought you said there was a problem with my card?
OSCR: [pause] Let me look into that, Sir. Can I put you on hold again?
Me: no, wait. fine. whatever.
[MUSIC PLAYS IN BACKGROUND]
Me: [to myself] hmm, maybe it IS pronounced "fragamack"...